Service Level Agreement
Healthpoint Technologies Limited (HPTV) to provide service and support for the duration of the term of contract for a period of thirty-six months unless otherwise stated. Inclusive as standard within our service level agreement:
Full installation and setup of hardware and onsite training
Tailored and Bespoke Digital Content
Technical support
HPTV provide a creative content service published the same working day on request (Monday- Friday 9.00 – 5.30) inclusive of:
Public Health information and video.
Creative video and digital posters to promote Private and NHS pharmacy services.
Promotion of OTC products and medicines (subject to MHRA guidelines) using videos and digital posters created by the manufacturer/ supplier.
Create video or digital posters for special promotions, pricing, recruitment, local initiatives, seasonal events.
Provide a copy play list on request in Excel so that the user can view what is currently playing on screen via a link.
Any content requests must be made via our online portal or by email to our creative team: mel@healthpointtv.com or info@healthpointtv.com
From time-to-time HPTV automatically will update playlist to reflect seasonal, OTC product and public health information.
Technical Support:
Healthpoint Technologies Ltd to provide ist line telephone support, where our team look to resolve any technical issues, if however, we are unable to resolve the issue remotely we will despatch our 2nd and 3rd line onsite support team to visit your premises.
Healthpoint Technologies Ltd reserve the right to charge for onsite call outs in user error and any additional accessories required. Onsite call outs chargeable at £75.00 per hour. This will apply to calls on-site to reconnect to new Wi-Fi.
Warranty:
All new Hardware provided by Healthpoint Technologies Ltd is covered by manufacturer’s warranty, for second use Hardware Healthpoint Guarantee to replace like for like if hardware is beyond economical repair – this is up to a period of thirty-six months.